Your personal data belongs to you. This policy explains exactly what ku9i collects, why we collect it, how we store it, and what rights you have over it — written in plain language, not legal boilerplate.
By using ku9i, you agree to the data practices described in this Privacy Policy. We never sell your personal data to third parties.
All data is protected with 256-bit SSL encryption. Your payment details are never stored on ku9i servers in plain text.
Six core principles that guide how ku9i handles every piece of data you share with us.
ku9i does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, and improve the platform experience for players in Bangladesh.
Every connection to ku9i is secured with 256-bit SSL encryption. This means your login credentials, payment details, and personal information are encrypted in transit and cannot be intercepted by third parties. The same standard used by major banks worldwide.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days. You can also update most of your account information directly from your profile settings.
ku9i only collects data that is necessary to operate your account and comply with legal obligations. We do not collect data we don't need. If a piece of information is not required for account operation, payment processing, or regulatory compliance, we don't ask for it.
ku9i does not use third-party advertising trackers or sell behavioural data to ad networks. We use analytics only to understand how players use the platform so we can improve it. Analytics data is anonymised and aggregated — it cannot be used to identify you personally.
We don't hold your data forever. ku9i retains account data for as long as your account is active and for a defined period after closure as required by law. Transaction records are kept for 5 years to meet financial compliance obligations. After that, data is securely deleted.
ku9i ("we", "us", "the Platform") operates the online casino and sports betting platform accessible at https://ku9i.club. This Privacy Policy explains how ku9i collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access our website, mobile app, or any related services.
ku9i acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about how your data is handled, you can contact our privacy team at [email protected].
Scope: This Privacy Policy applies to all ku9i services including the website at ku9i.club, the ku9i mobile app, all games, promotions, customer support interactions, and any communications we send to you.
ku9i collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data we receive from third-party payment providers during transaction processing.
Data you provide directly:
Data collected automatically:
Payment Data: ku9i does not store full payment credentials on our servers. Payment processing is handled by our licensed payment partners. We only retain transaction references, amounts, and timestamps necessary for account management.
Every piece of data ku9i collects has a specific, legitimate purpose. We do not collect data speculatively or for purposes we haven't identified. The table below outlines the primary uses of your personal data on the ku9i platform.
| Purpose | Data Used | Why It's Needed |
|---|---|---|
| Account registration | Name, email, phone, DOB | To create and manage your ku9i account |
| Identity verification (KYC) | ID documents, address | Legal compliance and fraud prevention |
| Payment processing | Payment method details | To process deposits and withdrawals |
| Customer support | Account info, communications | To resolve queries and disputes |
| Responsible gaming | Game history, session data | To monitor for problem gambling indicators |
| Platform improvement | Anonymised usage data | To improve games, features, and performance |
| Fraud and security | IP address, device data | To detect and prevent fraudulent activity |
| Marketing (opt-in only) | Email, phone | To send promotions you have opted in to receive |
ku9i will never use your data for purposes not listed above without first obtaining your explicit consent. If we intend to use your data for a new purpose, we will notify you and, where required, ask for your consent before proceeding.
ku9i processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
Withdrawing Consent: If you withdraw consent for marketing communications, this will not affect the lawfulness of any processing carried out before your withdrawal, and it will not affect your ability to use the ku9i platform.
ku9i does not sell your personal data. We share data only with trusted third parties who are necessary for the operation of the platform, and only to the extent required for their specific function. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy law.
Law Enforcement: ku9i will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or in response to a lawful investigation. We will notify you of such disclosure where legally permitted to do so.
ku9i uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit ku9i.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ku9i platform. ku9i does not use third-party advertising cookies or sell cookie data to ad networks.
Protecting your personal data is a core responsibility at ku9i. We implement multiple layers of technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure.
In the event of a data breach that poses a risk to your rights and freedoms, ku9i will notify affected players and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law.
ku9i retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 5 years from transaction date | Financial reporting obligations |
| KYC documents | 5 years from account closure | AML compliance requirements |
| Support communications | 3 years from last interaction | Dispute resolution |
| Game history logs | 2 years from session date | Responsible gaming monitoring |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process within 30 days, subject to any legal retention obligations that apply.
As a ku9i player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.
Request a copy of all personal data ku9i holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where there is no legal basis to retain it.
Request that we limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Response Time: ku9i will acknowledge your request within 5 business days and provide a full response within 30 days. For complex requests, we may extend this period by a further 30 days and will notify you if this is the case.
ku9i is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age during registration, and we conduct age verification checks on all accounts.
If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately close the account, void any transactions, and delete all associated personal data. If you believe a minor has registered on ku9i, please contact us immediately at [email protected].
Underage Access: Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. ku9i supports all efforts to keep gambling away from children.
ku9i's primary servers are located in secure data centres. Some of our third-party service providers — including KYC verification partners and game providers — may process data in countries outside Bangladesh. Where this occurs, ku9i ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable privacy law.
These safeguards include contractual data protection clauses with all international partners, requiring them to implement security measures equivalent to those we apply ourselves. We do not transfer data to countries that do not provide an adequate level of data protection without first putting appropriate safeguards in place.
ku9i may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.
For significant changes that materially affect how we use your personal data, we will notify you by email or through an in-platform notification before the changes take effect. Your continued use of ku9i after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
Stay Informed: The current version of this Privacy Policy is always available at ku9i.club/privacy-policy. We recommend reviewing it periodically, especially after receiving a notification of changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or how ku9i handles your personal data, please get in touch with our privacy team. We take all privacy enquiries seriously and will respond promptly.
For questions about our Terms and Conditions, please visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.
Now you know exactly how we protect your data. Join thousands of Bangladesh players who trust ku9i for fast, fair, and secure online gaming. Register in under two minutes.
18+ only. Please gamble responsibly. Terms and Conditions · Responsible Gaming